Responsible Gaming: Our Commitment to You

Playing at Lucky Pants should always be a fun and entertaining experience. For most of our players, it is. However, we recognise that for a small number of people, gambling can stop being fun and become a problem. Our commitment to you is to promote a safe and responsible gaming environment, and to provide the tools and support you need to stay in control of your play.

Tools to Help You Stay in Control

We provide a range of easy-to-use tools directly within your account settings. We strongly encourage you to use them to manage your play. These are not for problem gamblers only; they are for everyone who wants to ensure their gaming remains a fun pastime.

• Deposit Limits: This is the most common tool. You can set a daily, weekly, or monthly limit on the amount of money you can deposit into your account. Once you hit your limit, you won't be able to deposit more until the period resets.
• Reality Checks: It's easy to lose track of time when you're having fun. A reality check is a pop-up alert that reminds you how long you've been playing, allowing you to decide whether to continue or take a break.
• Time-Out: If you feel you need a short break from gambling, you can set a Time-Out period from 24 hours up to 6 weeks. During this time, you will not be able to login to your account.
• Self-Exclusion: This is a more formal step for when you feel your gambling is out of control. You can choose to exclude yourself from our services for a period of 6 months up to 5 years. This action is irreversible for the duration of the chosen period.

Identifying a Problem

If you are concerned about your gambling, ask yourself the following questions:

• Have you ever spent more money or time gambling than you intended?
• Have you ever tried to win back money you have lost?
• Have you ever borrowed money or sold anything to get money to gamble?
• Has your gambling ever caused you any health problems, including stress or anxiety?
• Has your gambling ever caused any problems with your family, friends, or work?

If you answered yes to one or more of these questions, it may be a sign that you are developing a problem. It's important to talk to someone and seek help.

Where to Find Help and Support

Several expert organisations in the UK provide free, confidential advice and support. We work closely with them and recommend their services to anyone who needs help.

These organisations are staffed by trained professionals who can provide compassionate and practical advice. Reaching out is a sign of strength, and we urge you to do so if you have any concerns at all. If you need to speak to our team directly about the tools available, please don't hesitate to get in touch via our contact us page.