Our Privacy Policy
Last Updated: July 1, 2025
At Lucky Pants Casino, we are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy explains how we collect, use, and safeguard your personal information when you use our services. This policy is designed to comply with UK data protection law, including the UK General Data Protection Regulation (UK GDPR).
Our Data Promise
We promise to keep your data safe and private, not to sell your data, and to give you ways to manage and review your marketing choices at any time. When you register an account, you are entrusting us with your information, and we take that responsibility very seriously.
- What information do we collect?
- We collect information to provide you with our services. This includes:
- Identity Data: Your full name, date of birth, and gender.
- Contact Data: Your residential address, email address, and telephone number.
- Financial Data: Details of your payment methods, such as debit card details and information about transactions.
- Technical Data: Your IP address, browser type, and device information when you interact with our site.
- Usage Data: Information about how you use our website, products and services, including your betting and gaming history.
- How do we use your information?
- Your data is used for several key purposes, including:
- To set up and manage your account.
- To process your bets and financial transactions.
- To comply with our legal and regulatory duties, such as age verification and responsible gaming checks.
- To monitor our website's performance and improve our services.
- To provide you with marketing offers, where you have given us consent to do so.
- Who do we share your information with?
- We may share your data with a few trusted third parties to provide our services. This includes payment processors to handle your deposits and withdrawals, identity verification services to meet our legal obligations, and our regulators like the UK Gambling Commission. We never sell your personal data to other organisations.
- How do we protect your data?
- We use robust security measures to protect your data. All information sent to and from our website is encrypted using industry-standard Secure Sockets Layer (SSL) technology. Access to your personal data within our company is strictly limited to employees who need it to perform their jobs.
- What are your data rights?
- Under UK data protection law, you have several rights regarding your personal information. A summary of your rights is below.
| Your Right | What It Means |
|---|---|
| Right of Access | You have the right to request a copy of the personal data we hold about you. |
| Right to Rectification | You have the right to have any inaccurate personal data corrected. |
| Right to Erasure | You have the right to request that we delete your personal data, under certain conditions. |
| Right to Object | You have the right to object to us processing your data for marketing purposes. |
If you have any questions about this privacy policy or wish to exercise any of your rights, please get in touch with our Data Protection Officer through the details on our contact us page. We are here to help and ensure you feel confident and secure when playing with us.