Frequently Asked Questions
Have a question? You're in the right place! We've gathered the most common queries from our players and answered them here. Check below to find a quick solution. If you still can't find what you're looking for, please don't hesitate to contact us.
Account & Registration
- How do I create an account?
- It's easy! Just click the "Join" button on our homepage and follow the on-screen instructions. For a full guide, visit our registration page.
- I forgot my password. What should I do?
- No problem. On the login screen, click the "Forgotten Password?" link. Enter your registered email address, and we'll send you instructions to reset it. You can find more help on our login help page.
- Why do I need to verify my account (KYC)?
- Account verification is a legal requirement from our regulator, the UK Gambling Commission. It helps us confirm your identity, prevent fraud, and ensure you are over 18.
Payments & Withdrawals
- What payment methods do you accept?
- We accept a range of popular and secure UK payment methods, including Visa Debit, Mastercard Debit, and PayPal.
- How long does a withdrawal take?
- Withdrawal times vary. PayPal withdrawals are the fastest and are often processed within 24 hours. Debit card withdrawals typically take 2-4 business days to appear in your account.
- Are there any fees for deposits or withdrawals?
- We do not charge any fees for deposits or withdrawals. However, your bank or payment provider may charge their own fees, so it's always best to check with them.
Bonuses & Promotions
- How do I claim a welcome bonus?
- You can usually claim your welcome bonus when you make your first deposit. Sometimes you may need to enter a specific promo code during registration or on the deposit page.
- What is a wagering requirement?
- A wagering requirement is the number of times you must play through a bonus amount before you can withdraw any winnings. For example, a £10 bonus with a 35x wagering requirement means you need to place £350 worth of bets.
- Why do some games contribute differently to wagering?
- This is known as game weighting. Different games have different levels of risk, so they contribute different percentages to clearing a bonus. Slots usually contribute 100%, while table games contribute less. Here is a typical example:
| Game Type | Wagering Contribution |
|---|---|
| Slots, Scratch Cards, Bingo | 100% |
| Roulette, Table Games | 20% |
| Blackjack, Video Poker | 10% |
Technical Issues
- A game is not loading or has frozen. What should I do?
- First, try refreshing your browser page. If that doesn't work, clear your browser's cache and cookies. If the problem persists, please contact our support team with the name of the game and the time the issue occurred.
- Is your site mobile-friendly?
- Yes! Our website is fully optimised for all modern mobile devices. For the very best mobile experience, we highly recommend downloading our official app for iOS and Android.