Contact Us
We're here to help! Our dedicated customer support team is available around the clock to assist you with any questions or issues you may have. We pride ourselves on providing fast, friendly, and efficient service. Before you get in touch, we recommend checking our comprehensive FAQ page, as you may find the answer to your question there.
Our Contact Methods
For the fastest response, we recommend using our Live Chat service. For less urgent matters, email is also a great option. Our team is trained to handle everything from account queries to technical support.
| Method | Availability | Best For |
|---|---|---|
| Live Chat | 24/7 | Instant help with urgent queries (e.g., login issues, payment problems). |
| Email Support ([email protected]) |
24/7 (Replies within 24 hours) | Less urgent questions or when you need to provide documents. |
To access Live Chat, simply log in to your account and click the "Support" or chat bubble icon. Our agents are standing by to help you in real-time. We believe in providing accessible and reliable support, a key part of our mission which you can read about on our about us page.
Information to Include in Your Email
To help us resolve your query as quickly as possible, please include the following information in your email:
- Your full name and username.
- A clear description of your query or issue.
- If it's a technical issue, please include the name of the game, the time it occurred, and any error messages you saw.
- Screenshots can be very helpful if applicable.
Providing this information upfront will allow our team to investigate your issue immediately and get back to you with a solution much faster. We look forward to hearing from you!